Qnect Open Positions

Qnect's growth and customer adoption continues to increase. As a result, we have several important roles open. Please read below and if you are interested, submit your resume to Info@Qnect.com 


 

Position: Technical Support Manager

 

Qnect’s Technical Support role is critical to the Qnect sales team. This technical manager interacts with our customers, ensuring their success. Keen attention to technical details and adherence to deadlines will be very important to the success in this role. Understanding the structural steel fabrication process and the overall building and construction workflow is necessary as is experience with software such as Tekla Structures, SDS/2 or Advance Steel. Additional software knowledge is helpful from Autodesk products, Trimble products and stand alone productivity or BIM software for the construction industry. This is a home-based role and periodic travel is expected.

Customer Training and On-boarding:

  • Customer Training
    • Email/Phone/Web Meeting Training
    • Technical Video production to cover common questions and new product releases
  • Customer Service
    • New Customer kick-off support
    • Filling in preference fields
    • Planning and reviewing reports to help with the customer experience
  • Determine the problem, interface internally for an answer, communicate solution with customer
  • Bidding Support
    • Model Qnecting
    • Viewer model training
    • Preparing proposals

Sales Support:

  • Sales Team Support
    • Be the technical lead on demos both online and onsite
    • Technical support and training for sales team
    • Bid enhancement/VE support
  • Generate new and creative ideas for product and company improvements
  • Leverage sales technology for productivity
  • Communication and feedback loop to marketing
  • Social media support
  • Contribute to blog articles
  • Co-Host Webinars
  • Participate in company events
  • Trade shows, roadshows, user groups

 

Position: Account Manager

Qnect's Account Manager responsibilities include establishing and maintaining long-term relationships with clients, connecting with key business executives and stakeholders and being that liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This is a home-based position with 20% travel expected.

Responsibilities:

  • Be the primary business point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in-person meetings
  • Develop a trusted advisor relationship with key accounts
  • Communicate clearly the progress of monthly/quarterly initiatives to the team
  • Forecast and track key account metrics
  • Advance job knowledge by participating in training; reading professional publications; participating in professional organizations
  • Monitor and analyze customer’s usage of Qnect’s QuickQnect
  • Responsible for working with the technical team to onboard and integrate new and existing clients 

Requirements:

  • Proven account management or other relevant sales experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Self-motivated and able to thrive in a results-driven environment
  • Excellent time and project management skills
  • You’re always looking to improve processes
  • Keen attention to detail and adherence to deadlines
  • Knowledge of Salesforce software a plus

Account Manager top skills & proficiencies:

  • Prospecting Skills
  • Teamwork
  • Planning
  • Build Relationships
  • People Skills
  • Initiative
  • Customer Focus
  • Manage Multiple Projects
  • Attention to Detail